For over 40 years, Plumbtec has provided Australians the comfort, convenience and reliability of our appliances. Our innovative products are designed with the environment in mind, with low emission technology and high efficiencies, as well as a host of other great features.

You can contact us at 1300 555 545 or email us using the “contact us” form on our website.

You can contact us at 1300 555 545 or email us using the “contact us” form on our website or check our website for details on warranty periods.

Continuous Flow

If Controllers are fitted (Are they turned on?)
Is there power to the unit? (check by plugging in a hairdryer or radio etc. into the power point that the continuous flow system uses)
Is there power to the home? (Check lights, appliances, street lighting and main fuse box for tripped fuses)
Has there been a storm or high winds? (Try turning off power, unplug power lead, wait 60 secs, reconnect and turn on, retry). May have blown the internal fuse or damaged surge protector?
Is there gas getting to the unit? (If applicable, check LPG bottle. Check stop valves to the appliance and to the property. If available, check other gas appliances in the home)
Check if fault with water heater (fault code displayed on the case of some models or on controller, if applicable.)
Electric Storage

Is there power to the home? (Check lights appliances, street lighting and main fuse box for tripped fuses)
Has the hot water capacity of the unit been depleted? (If peak electricity, wait 1-2 hours and test for hot water. If off-peak, wait until morning and test for hot water)
Gas Storage

Has there been a storm or high winds? (Check the pilot light is lit, reignite if necessary)
Is there gas getting to the unit? (If applicable, check LPG bottle. Check stop valves to the appliance and to the property. If available, check other gas appliances in the home)
Has the hot water capacity of the unit been depleted? (Wait 1 hour and test for hot water)
All hot water

Inlet water filter (strainer) blocked?

Yes. Selected spare parts are available.

You can contact Rinnai at 1300 555 545 to enquire and/or order accordingly.

Continuous Flow

Try increasing the flow of hot water at the outlet before adding cold if necessary
All hot water

Check the Inlet water filter (strainer) for restrictions.
Are any other person(s) or appliances using hot water? (Pause dishwashers, washing machines or check use of other water outlets in the home “hot or cold”)

Refer to operating manual for description of various fault codes or call Rinnai Customer service for assistance 1300 555 545

This is normal during the heating cycle, but not constantly. Contact your plumber or Rinnai Customer service for assistance 1300 555 545

Hot water leak (Call your plumber)
High hot water use (consider installation of low water usage taps and shower roses, take shorter showers, wash clothes on cold cycle)
Electric boost not set up for off peak tariff (if applicable)
System may require maintenance (Call your plumber or Rinnai Customer service 1300 555 545).
Consider an upgrade to a higher efficiency model

A typical solar hot water system is made up of solar collectors, a storage tank, a gas or electric booster and a solar controller and pump for split systems.

There are two types of systems available

Close Coupled systems
Split systems
Close Coupled systems have the storage tank above the solar collectors all located together on the roof. Close Coupled systems rely on thermosyphon to operate: cold water from the bottom of the tank falls to the inlet at the bottom of the solar collectors. The water is heated by the sun, rising up through the solar collector and back into the middle and top of the tank.

Split systems have the storage cylinder located on the ground and the solar collectors located on the roof. Split systems use a solar controller and pump to transfer cold water from the tank to the solar collectors to be heated and returned to the middle or top of the tank. The solar controller compares the temperature of the water in the solar collector to that in the tank. When the collector is hotter than the tank the pump is switched on, transferring the solar heated water to the tank.

A typical solar hot water system is made up of solar collectors, a storage tank, a gas or electric booster and a solar controller and pump for split systems.

There are two types of systems available

Close Coupled systems
Split systems
Close Coupled systems have the storage tank above the solar collectors all located together on the roof. Close Coupled systems rely on thermosyphon to operate: cold water from the bottom of the tank falls to the inlet at the bottom of the solar collectors. The water is heated by the sun, rising up through the solar collector and back into the middle and top of the tank.

Split systems have the storage cylinder located on the ground and the solar collectors located on the roof. Split systems use a solar controller and pump to transfer cold water from the tank to the solar collectors to be heated and returned to the middle or top of the tank. The solar controller compares the temperature of the water in the solar collector to that in the tank. When the collector is hotter than the tank the pump is switched on, transferring the solar heated water to the tank.

Solar gain is available during the day throughout the year. Even cloudy days can deliver some solar gain. A clear winter day may sometimes deliver more solar energy than a cloudy summer day.

Clear and sunny days produce high solar contirbution
Clear and cold days produce reasonable solar constirbution
Overcast and warm day produce reasonable solar contribution
Overcast and cold days produce low solar contribution

The solar collector is the most important component within the system as it absorbs the energy from the Sun and heats the water. Collectors are generally made up of a combination of:-

A glass surface (flat on a flat plate collector or round for evacuated tube collectors)
Tubes containing a fluid that is to be heated by solar energy
Heat absorbing surface / fins attached to the tubes
A treated surface on the absorber to capture and retain solar radiation
A casing / vacuum to retain heat
Pipework to enable the transfer of solar energy to the storage tank
The solar collectors are roof mounted and ideally face North when installed in Australia. Facing East or preferably West is OK, but a reduced amount of solar energy will be collected.

Avoid having the collectors shaded by adjacent buildings, structures and trees.

There are two types of Solar Collectors:

Flat plate
Evacuated Tube
Flat Plate collectors are made up of an insulated tray style case with a sheet of low iron solar glass on the top surface. Beneath the glass is a solar collector surface, either one piece or multiple fins. This has multiple water / fluid channels attached to it.

Sometimes known as a panel a flat plate solar collector is perfect for non frost areas and close coupled systems.

Evacuated tubes comprise sets of borosilicate glass “test” tubes with an inner glass tube providing a vacuum for heat retention. The energy that the tubes collect is transferred to the consumable hot water inside a well insulated header assembly. Evacuated tube collectors are available in cofigurations using either 20,25 or 30 tubes.

Frost prone areas are ideal locations to install evacuated tube solar collectors as they can withstand temperatures as low as -12°C. They must be installed on a split system.

A booster is required to deliver hot water in times of low solar contribution or times of excessive hot water consumption.

There are 2 booster options available:

Gas
Electric

Of course each individual application situation is different, however there are a number of features of a patio or carport constructed from steel structural supports and steel roof sheeting:

COLORBOND® steel is designed and manufactured in Australia for the harsh Australian environment.
It won’t rot, warp, chip, or peel
Termites won’t eat it
Doesn’t need repainting
Quick and clean installation
Lightweight but strong structure
SmartParts™ for easy installation and attachment to your home

No, we recommend PLUMBTEC CUSTOM ORB®, in 0.42mm or 0.48mm base metal thickness (BMT) for roofing purposes. PLUMBTEC CUSTOM BLUE ORB®, 0.6mm BMT can also be used for curved roofing. PLUMBTEC WALLCLAD® is available in a 0.55mm base metal thickness (BMT). Bluescope Lysaght recommends 0.42mm BMT as a minimum for roofing purposes. PLUMBTEC CUSTOM ORB® is our equivalent corrogated profile for roofing, which is available as 0.42mm and 0.48mm BMT. PLUMBTEC CUSTOM BLUE ORB® in 0.6mm BMT can also be used for curved roofing.

Yes! When installed correctly, steel frames are safe because the frames are earthed. When exposed to a live wire, the earthing will create a short and trip the residual current safety switch reducing the chance of electrocution. All new housing is required to be fitted with residual current safety switches. At times, steel framing can actually be safer than the alternatives because of these safety features.